Episode 114: The GCMA's The Service Playbook

What does it take to turn a safety plan into a positive experience for your attendees? Danielle Hernandez sits down with Thyr Rodrigues, a spectator services veteran whose career spans the FIFA World Cup Brazil 2014, the Rio 2016 Olympics, the Gold Coast 2018 Commonwealth Games, and UEFA's Euro 2020 and 2024, to explore The Service Playbook, a new resource from the Global Crowd Management Association (GCMA).